Short Notice Cancellation or Missed Appointment Policy
Our goal is to provide a high quality and effective service in a timely manner. You will be aware that we are a busy clinic with appointments being in high demand. We politely request your give us at least 24 hours notice for appointment re-scheduling so it will allow another client to have treatment sooner. For those wishing to cancel an appointment on a Monday, notification must be given on the previous Friday.
If you do not attend or cancel a pre-booked appointment with less than 24 hours’ notice, we reserve the right to charge you directly a fee of £40. If you are insured, this fee cannot be charged to your insurance company.
Freedom Physiotherapy and Wellness Centre understands that things crop up in people’s lives that are unexpected. While we are truly sympathetic, we as a team, cannot absorb the financial responsibility of last-minute cancellations or missed appointments.
In fairness to all clients, this policy is in effect regardless of the reason for the cancellation